Privacy Policy

We have put in place the following policy to protect your personal information.  By using The Healing Space's website ( ) ("Website") and/or providing information to us, you consent to the policy.

In this policy, "The Healing Space", "us", "we" or "our" means The Healing Space and "you" and "your" means any person accessing and using the Website or making services enquiries, bookings or purchases, whether as principal or as agent for any other person.

What personal information do we collect?

You may give us information about yourself, such as your name, address, email address, telephone numbers, payment information (including credit or debit card information) and information about you and your animal(s), when, for example, you create an account, make a product enquiry or purchase from us.  If you do not give this information, we may not be able to provide products or information to you and/or you may not be able to access certain functionality on the Website.

When you visit the Website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, your clicks and activity on our site and your preferences.

How do we use the personal information?

We may use the information to process your bookings and enquiries, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop the Website to be more available and user friendly to our customers or to modify our product range or pricing, and for any other use which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others.  By subscribing to emails and/or text communications, or otherwise providing us with your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time. These emails and texts will always include an "unsubscribe" facility.  Further, if you do not wish to receive them, you can update your records on our Website or email us at

Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.

However, we do use other companies and individuals to perform services on our behalf, such as delivering products, sending mail and emails and processing payments.  They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

We use Wix to power our website. You can read more about how Wix uses your Personal Information here:

In addition, we may provide statistics about our customers, sales, traffic patterns and related site functions to reputable third parties.

We (or Wix) may use your personal information to provide you with targeted advertisements or marketing communications we (or Wix) believe may be of interest to you. For example:

  • We (or Wix) may use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information here: can also opt-out of Google Analytics here:

  • We (or Wix) may share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners. We (or Wix) may collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


The Website uses a technology called cookies.  A cookie is a small element of data that our website may send to your computer.  Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return.  Our use of cookies helps us to provide you with a better experience during your use of the Website by allowing us to understand what areas of the site are of interest to you.  You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.
We use the following cookies to optimize your experience on the Website and to provide our services: Cookies necessary for the functioning of the booking services on the Website


We take security seriously, and we understand that the online payment methods provided by Wix or PayPal on our website use industry standard security measures. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

What about links to other websites?

The Website may contain links to other sites that are not under our control.  These websites may have their own privacy policies, and we encourage you to review them.  We have no responsibility for linked websites, and provide them solely for your information and convenience.

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you.  You may also request a copy of the information and/or request that corrections or changes are made to it.  You can request changes to your personal information by emailing us at

Policy changes

We may change this policy from time to time and will notify you by posting an updated version on the Website.  This document represents our privacy policy as at April 2021.


We welcome your questions and comments at